Legal
Cancellation & Refund Policy
This page explains how cancellation and refunds work for CogentRun's platform fee and usage wallet. It supplements, and does not replace, the Terms of Service.
Last updated: September 15, 2026
1. Cancelling your subscription
You may cancel your CogentRun subscription at any time from organisation settings, or by emailing info@cogentrun.com. Cancellation takes effect at the end of the current billing period, and you keep access until then.
2. Platform fee refunds
The platform fee (USD 50/month, or the rupee equivalent for customers in India) is charged in advance for the billing period it covers. We do not offer refunds for partial billing periods, but you may cancel at any time to avoid future charges. Where a charge was made in error — for example a duplicate charge or a charge after you cancelled — email us and we will refund it in full.
3. Usage wallet
The usage wallet is prepaid credit that funds test execution (AI, browser, and device minutes). It is not a deposit and is non-refundable once consumed by a run. If you cancel your subscription with an unused wallet balance, contact info@cogentrun.com and we will review the balance for a refund at our discretion, less any processing fees already incurred.
4. How refunds are issued
Approved refunds are issued to the original payment method through Dodo Payments, typically within 5–7 business days of approval, subject to your bank or card issuer's own processing time.
5. Failed or disputed payments
If a payment fails, we will notify you and may pause the subscription until it is resolved. If you believe a charge is incorrect, contact us before raising a chargeback with your bank — we aim to resolve billing issues directly and quickly.
6. Contact
Billing and refund questions: info@cogentrun.com.